Best Performing Franchise 2011

Ginny Murphy MD The Wheel Specialist

Credit has to be given for the commitment shown by franchisees in attending the annual TWS conference, despite the snow and severe weather warnings a full complement of delegates attended the conference held The Forrest Hotel, Solihull on 4th February.
Delegates were given the superb news that record sales were recorded for the group and showed a 24% rise on 2010 plus a further three franchise units were set to join the network in the first few months of 2012 swelling numbers to fourteen with another six targeted for the remainder of the year.
With generic growth in the number of sites operating under the TWS brand 2012 is shaping up to be another record breaking year for everyone involved.
Apart from the sharing of information and plans for the remainder of the year, the agenda included product demonstrations from key suppliers, a technical forum for new wheel finishes, advances in the industry, discussion groups and an Awards Ceremony which completed the conference running order for TWS franchisees.
Various awards were presented to franchisees in categories such as Best New Franchisee, with the rookie of the year awarded to Colin Smith from Edinburgh; Highest Sales awarded to Vernon and Sarah Kerr from Fareham; Highest Product Sales to Donna Thompson from Manchester; Best Sales & Marketing to Steve Philips and Jon King from Cardiff; Best Customer Service to Alan Hemsley Derby, Most Improved Franchisee to Mark Harnden from Nottingham and the overall “Franchisee of the Year 2011”, won by John Grove from Glasgow South, who started in 2009.
Feedback from delegates was exceptional, input and information sharing really apparent and the undertaking to further develop focus groups within the network to ensure the transfer of ideas and successes was one of the main proactive action points from the day.