The Wheel Specialist is committed to improving customer service and this customer charter has been introduced to inform our customers what standard of service you should expect when dealing with The Wheel Specialist and the franchise network.
OUR COMMITMENT TO YOU
Our customer code below outlines our commitment to meeting our customers’ needs…
■ We will give you prompt and courteous attention and our very best workmanship.
■ We will handle your car with care.
■ If there is extra work required we will give you honest advice and competitive pricing.
■ We will advise you immediately of any delays or complications.
■ We will show you the work we have carried out to your wheels to ensure your 100% satisfaction.
■ Our comprehensive insurances covers your vehicle whilst in our care as well as your wheels.
■ A 12 month guarantee will be given on our powder-coat only finishes*
■ WE WILL ALWAYS DO OUR VERY BEST TO KEEP YOU AS A WHEEL SPECIALIST CUSTOMER.
MEASURING OUR PERFORMANCE
We take our performance very seriously and have the following measures in place to help us understand where we are doing well and where we need to improve. These are :
■ Mystery shoppers
■ Customer feedback
■ Regular internal audits
Your feedback is important to us and can help us to know when we get it wrong or what we can do better. We welcome your comments, please don’t hesitate to talk to a member of staff during your visit.
If you are not entirely happy with your wheels please see our Customer Complaints Procedure
*Please see our full guarantee and terms & conditions for full details.