Policies

General Policies

Diamond Cut Refurbishment Policy

It is important to be aware that the process of refurbishing diamond cut alloy wheels involves the removal of material from the outward-facing surface of the wheel. This can only be done a limited times before either (or both) of the following can occur:

  • Potential weakening of the integral strength of the wheel structure due to the physical removal of aluminium
  • Loss of any embossed logo’s or manufacturer names on the front face.

All wheels will also be checked for buckling prior to acceptance for diamond cutting, if the wheel is deemed by TWS to be ‘out-of-tolerance’ then we reserve the right to refuse to undertake the work. We will attempt to straighten wheels that have been flat-spotted or the rims have been bent, however, will not attempt to straighten a buckled or twisted wheel.

The process of diamond cutting an alloy wheel involves the removal of metal from the front face of the wheel; in extreme and in rare unforeseen circumstances this process can cause damage rendering the wheel irreparable or expose marks in the actual casting of the alloy which can be visible.

Depending on the severity of the damage to be removed, the appearance of the wheel can change.

Should your wheel(s) show marks in the actual wheel casting or be damaged beyond repair then we will not be responsible for replacing the wheel. For details of any refunds or liability please see out Terms & Conditions.

We take the issue of your safety extremely seriously and will consider the suitability of your wheels presented for repair/refurbishment on an individual basis. If in our view carrying out such work would compromise your safety we will err on the side of caution and refuse to do so. It is also your responsibility to inform us, to the best of your knowledge, if your wheel has been previously cut.

All work carried out at your request is entirely at your own risk and you agree to take full responsibility for all future possible consequences.

Wheel Welding Policy (Third Party Services)

Statement:

In relation to wheel welding required for your refurbishment, The Wheel Specialist will use a third-party company and other than in respect to us using our reasonable endeavours to select a competent engineer to carry out such works we accept no liability for the work undertaken by the third-party company.

Due to the welding process, the welded area may have small pinholes which can only be seen after the refurbishment process. We accept no responsibility for this as it is due to the welding process.

Magnesium Wheel Repair Disclaimer

Magnesium wheels are prone to corrosion damage and deep pitting caused by oxidisation on the wheel. Corrosion can occur underneath an existing coating/finish that may appear to be in a reasonable state, thus not visible until preparation of the wheel is fully underway. This can affect the overall finish achieved.

The Wheel Specialist has developed a technique that will help seal the wheel prior to applying our powder coat and wet paint combination finishes however we cannot guarantee Magnesium wheel finishes/repairs under the standard TWS Guarantee policy. We do however guarantee the powder coat finish for six months.

TWS Wheel Straightening Service

We will attempt to straighten wheels that have been flat-spotted or the rims have been bent – this is usually the result of hitting potholes or kerbing the wheels.

We will not attempt to straighten a buckled wheel.

There is a big difference between a bent wheel and a buckled wheel. A buckled wheel means that the wheel has been buckled from the centre hub of the wheel making the wheel when spinning to go in and out, this indicates that some part of the wheel the alloy has been stretched. This is common when an impact has been made with force on the side of the wheel (i.e. skidded and hit the kerbside on).

In general, the rotational axis of the wheel has been damaged and you will never be able to balance the wheel and tyre properly resulting in vibration, in this case, the wheel is not considered road-worthy and potentially dangerous we will not attempt to straighten/repair the wheel.

A bent wheel or flat spotted wheel is usually caused by excessive kerbing and head on potholes collisions. This damage results in the wheel rims being bent meaning the wheel circumference is misshapen and not identical all the way around (i.e. not completely round). A bent wheel when fitted with a tyre can be balanced correctly as the axis is not affected. You may however still experience vibration until it is repaired. In the majority of cases, The Wheel Specialist can repair these wheels using our wheel straightening equipment and techniques.

Wheel Straightening Policy

Statement:

We take the issue of your safety extremely seriously and will consider the suitability of your wheels presented for repair/straightening on an individual basis. If in our view carrying out such work would compromise your safety we will err on the side of caution and refuse to repair the wheel.

It is recommended that any wheel that we attempt to repair* at your request is used as a spare wheel or considered for off-road use only.

Any wheel, no matter how slightly bent, MAY crack during the straightening process. Most wheels do not crack and we will take every precaution to maintain the integrity of your wheel. If the wheel can be repaired via welding this will be offered as an additional service via a third party. Additional charges will apply. Please refer to the Wheel Welding Disclaimer for full information.

In the event that your wheel does crack and is not repairable, we will not make a charge for the time spent trying to make the wheel straight and have no liability to recompense.

There will be some marking to the wheel in the straightening process, while we do everything we can to minimise this it is possible that some will be visible. If this is a concern we offer a full refurbishment process for an additional charge.

All work carried out at your request is entirely at your own risk and you agree to take full responsibility for all future possible consequences.

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